WHY US?

Numbers
speak by themselves

experience in
technical support

solved
this month

average time
solving a ticket

types of
technical support

OUR APPROACH

How we

do it in four steps?

01

We assess

We listen to our clients…

02

We design

…come up with the right solution.

03

We build

We implement your service…

04

We support

…and we do what we do best.

…and we do what we do best.

TESTIMONIALS

Our clients know who we are,
what we do and
how we do things

Tae Sung Park, CEO, Vidiator

– a Hutchison Whampoa company, Hong Kong

 

 

“Vidiator has worked with Smartspot since their formation in 2011. Even before Rares and Robert opened Smartspot, Vidiator had been working with Rares since 2005. When they informed us of their decision to start their own Customer support service company, we knew we wanted to continue our relationship with Rares and Robert in their new company, Smartspot, because of their amazing dedication, exceptional technical knowledge and unique problem solving approach to customer care. Over the many years, I have received numerous unsolicited emails from my mobile network operator customers containing wonderful praises for the professionalism and world-class technical skills exemplified by the Smartspot team. Finally, the simplest statement I can make as CEO is that I sleep well at night when they are on-site with my customers or handling my customers’ support issues remotely.”

Harry Little, General Counsel & VP, Vidiator

– a Hutchison Whampoa company, US

 

 

“Your customers count on you, and you can count on SmartSpot. Vidiator has relied on the founders of SmartSpot since 2005. SmartSpot has deployed Vidiator’s complex content delivery systems globally, often for mobile operators demanding very high, telco-grade levels of availability. SmartSpot delivered. Each technical support problem has been resolved with professionalism and outstanding competence. I can’t count how often they told me “no problem”, and then proved it every time.

 

Our customers have provided many unsolicited testimonials about the exceptional deployment and support services provided by the SmartSpot engineers. This high level of customer satisfaction enables us to grow our existing customer accounts and maintain recurring revenues.
SmartSpot makes your company and you look good – very good.“

Jussi Komonen, CTO

– NoriginMedia, Norway

 

 

“We have outsourced our 24/7 technical support to SmartSpot since 2012. Our cooperation has been a true success story! We have been able to improve incident resolution times and responsiveness to support inquiries which has contributed positively to customer satisfaction. This has been achieved while keeping operational cost under control.”

Lajos Pajtek, Solutions Architect

– Nokia Siemens, Germany

 

 

“Thank you for the great – or more exactly unparalleled – support you guys gave us during the last years. I wish you the best personally and professionally. I hope we’ll stay in touch in the future.”

Francois Gombault, VP Operations

– Anevia, France

 

 

“We have been enjoying a very professional and efficient relationship with SmartSpot for many years. Their ability to deliver on their promises and anticipate our needs has been nothing short of exceptional.”

CONTACT

It’s time
to have your
tailored tech support?